Strum Insurance is an independent, family-owned insurance brokerage providing expert insurance guidance for businesses, families and individuals. With over 80 years in the insurance industry, Strum has established five offices throughout Nova Scotia, allowing us to reach clients province-wide.

Strum’s customer-centered focus assures that clients consistently receive excellent service and top quality insurance products at competitive prices.

We are currently seeking a Remote Telephone Receptionist to support Strum’s offices by answering all calls coming into the brokerage from his/her home. The successful candidate will be the front line representative of Strum’s client service team, in charge of answering phones for Strums’ offices. S/he will pride him/herself on providing an outstanding customer experience and is a team player looking to join a growing Nova Scotian company. To be successful in the role, you will need excellent written and verbal communication skills, display enthusiasm and engage clients by ensuring that each person receives a positive, personal experience at the front line.

Required qualities of the Remote Telephone Receptionist include:

  • Excellent verbal communication and telephone skills
  • Strong listening and comprehension skills
  • Ability to clearly communicate messages to colleagues
  • Consistent, professional manner
  • Customer-focused
  • Ability to remain accountable and motivated in a remote environment
  • Organized
  • Works well under pressure
  • Multi-tasking ability
  • Prior experience in Reception or related field
  • Experience with Microsoft Office products, particularly Outlook email
  • Experience in managing a multi-line telephone system is an asset

Responsibilities of the Remote Telephone Receptionist may include but are not limited to:

  • Contribute to the Strum Insurance team by answering all calls in a professional manner with a
  • positive and helpful attitude
  • Minimize percentage of missed calls, aiming for zero missed
  • Forwarding, screening, routing calls to the appropriate Strum personnel
  • Maintains confidentiality of client information and inquiries
  • Complies with rules and procedures of the brokerage
  • Connects callers with recipients either through transfer or email.

Required equipment will be supplied. Please apply by sending resume and covering letter to

This email address is being protected from spambots. You need JavaScript enabled to view it..